SERVICE Packages

Never experience extended 'technical difficulties' again.

It is a true hassle dealing with those unnecessary ‘technical difficulties’ in life. That’s time you could have spent finishing up a project at work or enjoying family movie night. Instead you’re stuck fixing issues with your TV, router, or other connected devices. Imagine never experiencing that waste of your time again. Whether you’re at work, on the road, or at home, our full service packages are the first step in taking back your valuable time!

Remote monitoring

Fixed before you know it.

We pride ourselves on handling all of your technological problems before you have to pick up the phone and give us a call. We can update, reboot, and fix your system before you even notice. Whether you need remote support with occasional in home assistance or you’d prefer to have all actions completed in person, we have package to suit your needs in Winston Salem, Greensboro, High Point or the surrounding areas. Our full service packages offer comprehensive coverage to ensure you’re never left to troubleshoot or diagnose technological issues again. Choose your best fit below ↓

Bronze

The Essentials.

$49/month
Free Daytime Remote Support
Free After Hours Remote Support
Daytime On-Site Support: $110/hr
After Hours On-Site Support: $220/hr

Silver

Priority Service.

$149/month
Access to 24/7 Support
Same / Next Day Priority Scheduling
Free Daytime Remote Support
Free After Hours Remote Support
Daytime On-Site Support: $110/hr
After Hours On-Site Support: $220/hr
Annual Tech Reviews
Annual System Updates

Gold

Premium Membership.

$249/month
Access to 24/7 Support
Same / Next Day Priority Scheduling
Free Daytime Remote Support
Free After Hours Remote Support
Daytime On-Site Support: $110/hr
After Hours On-Site Support: $220/hr
Annual Tech Reviews
Annual System Updates
DirecTV/Spectrum Assistance
Preventative System Monitoring

Platinum

Red Carpet Treatment.

$499/month
Access to 24/7 Support
Same Day Advanced Scheduling
Free Daytime Remote Support
Free After Hours Remote Support
Free Daytime On-Site Support
After Hours On-Site Support: $220/hr
Biannual Tech Reviews
Biannual System Updates
DirecTV/Spectrum Assistance
Preventative System Monitoring
Control4 4-SIGHT App Access

Need tech help, but not interested in an ongoing service package?
We offer hourly support, too!

Daytime

Remote: $35 /per 15 mins

On-Site: $140 /per hour

After Hours

Remote: $70 /per 15 mins

On-Site: $280 /per hour

Service packages

Enjoy the peace of mind.

With our Winston Salem, Greensboro, High Point and surrounding area remote monitoring service packages experience a simplified life free of unnecessary smart home issues. This means you can spend more time enjoying the technology you’ve invested in. Remote monitoring is just one way you can create your home of the future with Carolina Custom Sound.

Take this when you go →

We hope what you learn helps answer some of the questions you have… then give us a shout, we’ll be happy to answer the rest!

Important Updates

As an Information Technology company, we're still working during this time and we're taking every precaution as outlined by the CDC's Guidelines.

 

Through the use of gloves, foot covers, sanitizing wipes, etc, we are working to ensure the safety of our customers as well as employees. Oh, and one more thing, we've moved to Contactless Video Walk-Thru's... our complimentary consultations just got even better!

IMPORTANT

UPDATES

We're operating on limited hours with precautions as outlined by the CDC's Guidelines. We're continuing our commitment to keeping our customers and employees safe by moving to CONTACTLESS VIDEO WALK-THRU'S & CONSULTATIONS!